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Inconsiderate Humans
Filed Under (Work) by Jason L. on 22-03-2008
Tagged Under : bluehost, Business, chat, Comment, considerate, customers, humans, McDonald's, people, support, ticket
Sometimes it just amazes me how people act. There are many people in the world that are well aware they don’t live here alone and are considerate of others. Then there are the people around us that somehow believe we are here for their sole entertainment and service.
Yesterday at work I was replying to an email where the customer had created yet another ticket on the same issue (this happens all the time). In the ticket there was a screenshot included which showed they had 2 simultaneous live chat sessions opened with our support team. So for one problem they had 2 tickets opened and were using 2 chat support staff at the same time?!?! This is a perfect example of one of the 2 types of people mentioned above, I’ll let you decide which. Here was my response:
“Good Afternoon,
To give you an update, I do show that there was a ticket already created (#163211). This ticket has been moved into our escalations queue. I will comment on that ticket so that our admins can also know to pull up this ticket number. If you have any other comments related to this issue, please reply to the other ticket as it is in the correct queue.
We would appreciate that you not open multiple ticket and multiple live chat sessions at the same time. We have many customers we would like to serve in a timely manner. We are fully able to take care of our customers in a timely manner so long as our support staff resources aren’t over utilized by any one customer. You wouldn’t want us to delay in taking your chat or resolving your issue if another customer had opened multiple tickets or chats? It’s like taking a bus through the drive through at McDonalds, it just isn’t polite.
Let me know if you have additional questions.
Jason L.”
Go ahead and comment on this, let me know if you thing this was too harsh or a well justified reply.
Here is a hilarious video showing a bus getting stuck in the drive thru. How appropriate.
httpv://www.youtube.com/watch?v=6pV-4TUzoRY
No, I think you weren’t harsh at all if anything you were more polite than most people might have been. To many people have forgotten that if they really want to be assisted they should show a little common courtesy.
[...] read my post about how customers suck, resist hitting play on this movie until you read this. This is AWESOME! I know that you can find anything on youtube, but honestly I had no thought of [...]
[...] As a side note, we did not see a bus in the drive thru. Apparently this only happens here. [...]